Shipping policy

1. Order Processing

  • All orders are processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • You will receive a confirmation message once your order has been successfully placed.

2. Delivery Time

  • Standard delivery time is 3–7 business days, depending on your location.
  • Remote areas may require additional delivery time.
  • Delays may occur during high-demand periods, weather conditions, or courier issues.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your location.
  • We may offer free shipping promotions on selected products or order values.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via SMS or email (if applicable).
  • You can use this tracking ID to monitor your shipment status.

5. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) across most cities in Pakistan.
  • Please ensure you provide accurate contact details for smooth delivery.

6. Delivery Attempts

  • Our courier partner will attempt delivery 2–3 times.
  • If unsuccessful, the order may be canceled or returned.

7. Incorrect Address

  • Please ensure your shipping address is complete and accurate.
  • Solvixy is not responsible for delays or failed deliveries due to incorrect information.

8. Damaged or Missing Items

  • If your order arrives damaged or incomplete, contact us within 24 hours of delivery.
  • Provide clear photos/videos as proof for quick resolution.

9. Contact Us

For any shipping-related queries, feel free to reach out: